SHIPPING

We aim to dispatch all orders within 1-2 business days. During peak times, public holidays, or heavy order volumes, dispatch may take up to 5 business days.

All parcels are shipped from our warehouse in Gold Coast via Australia Post.

AUSTRALIA AND NEW ZEALAND SHIPPING

FREE Shipping: All eyewear orders or orders over $50

Standard Shipping: $18 for orders under $50

Estimated Delivery: 3-5 business days (metro), 4-6 business days (rural)

INTERNATIONAL SHIPPING

FREE Shipping: All eyewear orders or orders over $50

East Asia: $27 AUD (approx. $140 HKD)

United States: $30 AUD (approx. $20 USD)

Rest of World: $35 AUD

Estimated delivery: 6–12 business days*

CUSTOMS AND DUTIES

International customers are responsible for any customs duties, taxes, or fees imposed by their local government. These charges are not set or controlled by CAECUS ANGELUS.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a confirmation email with Australia Post tracking details.

*Please note that shipping times are estimates only and not guaranteed by Australia Post or CAECUS ANGELUS.

RETURNS AND EXCHANGES

 COLOUR EXCHANGES

If you wish to exchange eyewear for a different colour, please contact us at caecusxangelus@gmail.com within seven days of receiving your order. The original eyewear must be in brand new condition. Exchanges are subject to stock availability. If your preferred colour is not in stock, we may be unable to process the exchange.

Customers are responsible for the cost of return shipping. For international exchanges, customers must arrange and pay for their own return postage. We cannot take responsibility for lost or undelivered return parcels.

SALE ITEMS

All sale and discounted items, unless otherwise stated, are final. They cannot be returned, exchanged, or refunded.

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective or incorrect item, please email caecusxangelus@gmail.com within seven days of delivery with your order details and supporting photographs. CAECUS ANGELUS will assess the item in question and verify its defective condition. Items that have already been worn are deemed not defective. 

If a defective or incorrect item has been shipped to you, we will arrange a replacement or refund at no additional cost to you.