Refund policy

COLOUR EXCHANGES

If you wish to exchange eyewear for a different colour, please contact us at caecusxangelus@gmail.com within seven days of receiving your order. The original eyewear must be in brand new condition. Exchanges are subject to stock availability. If your preferred colour is not in stock, we may be unable to process the exchange.

Customers are responsible for the cost of return shipping. For international exchanges, customers must arrange and pay for their own return postage. We cannot take responsibility for lost or undelivered return parcels.

SALE ITEMS

All sale and discounted items, unless otherwise stated, are final. They cannot be returned, exchanged, or refunded.

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective or incorrect item, please email caecusxangelus@gmail.com within seven days of delivery with your order details and supporting photographs. CAECUS ANGELUS will assess the item in question and verify its defective condition. Items that have already been worn are deemed not defective. 

If a defective or incorrect item has been shipped to you, we will arrange a replacement or refund at no additional cost to you.